Cancellation Policy

Last updated: August 27, 2026

We understand that sometimes you may need to cancel an order.

1. Cancellation Before Dispatch

If you wish to cancel your order, contact COTD as soon as possible at elvo7176@gmail.com and provide your order number.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

2. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible because the package has entered the delivery process.

If cancellation is no longer possible, please contact COTD so we can advise you on the available options.

3. Cash on Delivery Orders

For Cash on Delivery orders, customers should only place an order if they intend to receive it.

Repeated refusal or non-acceptance of COD orders may affect the availability of COD for future orders.

4. Refunds for Cancelled Prepaid Orders

If a cancellation is successfully accepted for an order that has already been paid for, any applicable refund will be processed according to the applicable refund process and payment-provider timelines.

5. Contact

For cancellation requests, contact:

Email: elvo7176@gmail.com
Phone/WhatsApp: [phone number]