Shipping Policy

Last updated: August 27, 2026

At COTD, we aim to make sure your order reaches you safely and on time.

1. Shipping Across India

COTD currently ships orders within India.

Orders are delivered through our shipping partner, Delhivery, or another delivery service selected by COTD when necessary.

2. Order Processing

Orders are processed after the order has been successfully placed and payment has been confirmed, where applicable.

Processing and delivery times may vary depending on product availability, destination, courier conditions, weekends, public holidays, and other circumstances beyond our control.

3. Tracking Your Order

Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

4. Delayed Shipments

While we work to ensure timely delivery, courier delays may occasionally occur.

If your shipment has not been delivered within 14 days from the date of dispatch, please contact COTD through our customer-support channels.

Where a refund is applicable under our Return & Refund Policy, we will assist you with the refund process.

5. Lost Shipments

If your package is confirmed to be lost during transit, COTD will work with the courier to resolve the issue.

Where appropriate, COTD will arrange for the order to be shipped again at no additional product cost to the customer.

6. Returned-to-Sender Shipments

If a shipment is returned to COTD by the courier, we will contact or assist the customer as appropriate and arrange to reship the order.

Additional information may be requested where the return occurred because of an incorrect or incomplete delivery address.

7. Marked as Delivered but Not Received

If the tracking information states that your order has been delivered but you have not received it, please contact COTD as soon as possible.

We will investigate the issue with the courier and work toward a resolution. Depending on the circumstances, COTD may arrange a replacement shipment.

8. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an incorrect or incomplete address results in a failed delivery or return to sender, please contact us so we can help resolve the situation.

9. Delivery Issues

If you experience a problem with your delivery, contact us at elvo7176@gmail.com with your order number and relevant details.

We will do our best to resolve the issue promptly.