Frequently Asked Questions
Orders
What is COTD?
COTD stands for Case of the Day. We sell stylish phone cases designed to add personality and protection to your everyday phone.
Where does COTD deliver?
We currently deliver across India.
What payment methods do you accept?
We accept:
- UPI
- Credit/Debit Cards
- Cash on Delivery
Do you offer Cash on Delivery?
Yes, COD is available for eligible orders and locations.
How do I track my order?
Once your order has been dispatched, you will receive tracking information when available. You can use the tracking details to follow your shipment.
Shipping
Which courier do you use?
Our primary shipping partner is Delhivery. COTD may use another delivery service when necessary.
How long will my order take to arrive?
Delivery times depend on your location and courier operations. You will receive tracking information once your order has been dispatched.
My package is lost. What should I do?
Contact us with your order number. If the package is confirmed as lost in transit, we will work to resolve the issue and generally arrange for the case to be shipped again.
My package was returned to the sender. What happens now?
Don't worry. Contact us and we will help resolve the issue. We will generally arrange to reship the order.
My tracking says "Delivered", but I haven't received my order. What should I do?
Contact COTD as soon as possible with your order number. We will investigate the delivery with the courier and work toward a resolution, which may include sending a replacement.
My order hasn't arrived after 14 days. What can I do?
If your shipment has exceeded 14 days from the date of dispatch and has still not been delivered, contact us. We will check the shipment status and assist you with the applicable resolution, including a refund where appropriate.
Returns & Damage
Can I return my case if I don't like it?
Our standard return policy does not provide returns simply because you changed your mind or no longer want the product. Please review our Return & Refund Policy for details and applicable consumer rights.
My case arrived damaged. What should I do?
Contact us as soon as possible after delivery and send us your order number along with clear photographs of the damaged case and packaging.
We will review the issue and, where the damage occurred during shipping, arrange an appropriate resolution, which may include a replacement.
My case was damaged after I received it. Can I return it?
Damage occurring after delivery, such as damage caused by drops, impacts, misuse, accidents, or normal wear and tear, is generally not eligible for return or replacement.
This does not affect any rights that cannot legally be excluded.
Cancellations
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will make reasonable efforts to cancel it.
Once an order has been dispatched, cancellation may no longer be possible.
I placed a COD order but no longer want it. What should I do?
Contact us as soon as possible. If the order has not been dispatched, we may be able to cancel it.
Contact
How can I contact COTD?
You can contact us through:
Email: [email address]
Phone/WhatsApp: [phone number]
Please include your order number when contacting us about an existing order so we can assist you faster.
