Return & Refund Policy
Last updated: August 27, 2026
At COTD, we want you to receive your order in good condition. Please read this policy carefully before requesting a return or refund.
1. Damaged During Shipping
If your phone case is damaged during shipping, please contact COTD as soon as possible after delivery.
To help us verify the issue, we may request:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging
- A description of the damage
- Other information reasonably required to investigate the issue
After reviewing the claim, COTD may provide a replacement product or another appropriate resolution.
2. Damage After Delivery
COTD is not responsible for damage caused to a product after it has been successfully delivered to the customer.
Damage resulting from drops, impacts, misuse, improper handling, accidents, exposure to liquids, or normal wear and tear is generally not eligible for a return or replacement.
This does not affect any rights or remedies that may apply under applicable law.
3. Refunds for Delayed Shipments
If your shipment has exceeded 14 days from the date of dispatch and has not been delivered, you may contact COTD regarding a refund.
COTD will review the shipment status and circumstances before processing the refund.
If a refund is approved, it will generally be issued to the original payment method where technically possible.
4. Lost Shipments
If a shipment is confirmed as lost in transit, COTD will generally arrange for the order to be shipped again rather than immediately issue a refund.
Where a refund is appropriate or required, COTD will communicate the available resolution to the customer.
5. Returned-to-Sender Orders
If an order is returned to COTD by the courier, COTD will generally arrange to reship the order.
Customers may be contacted to confirm or correct their delivery information before reshipping.
6. Delivered but Not Received
If tracking shows that an order was delivered but you did not receive it, contact COTD immediately.
We will investigate the matter with the courier and work toward a resolution. Depending on the outcome, we may arrange a replacement shipment or another appropriate remedy.
7. Refund Processing
Approved refunds will be processed within a reasonable period after approval.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
8. Important
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
For questions about a return or refund, contact us at elvo7176@gmail.com with your order number.
